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Avaya Cloud Office for Teams Desktop Plugin 26.1.20.230, published by RingCentral, is a lightweight integration tool designed to embed enterprise-grade telephony directly into the Microsoft Teams environment on Windows. Purpose-built for organizations that have standardized on Teams for collaboration yet rely on Avaya Cloud Office for voice services, the plugin overlays a full-featured softphone interface onto the familiar Teams client, enabling users to initiate, receive, and control calls without leaving the active chat or meeting window. Once installed, the add-in registers with both the Teams desktop application and the Avaya Cloud Office cloud PBX, mapping the user’s business number to the Teams identity and synchronizing presence status in real time. Typical use cases include receptionists who answer and transfer inbound calls from a centralized queue, sales staff who click-to-dial contacts stored in Teams channels, and remote teams that need shared line appearances, hold/resume, mute, call recording, and multi-party conferencing while collaborating on shared documents. Because all signaling and media continue to traverse RingCentral’s global voice network, the plugin preserves HD audio quality, end-to-end encryption, and carrier-grade reliability without imposing additional load on Microsoft 365 infrastructure. The current release 26.1.20.230 is the first generally available version, delivered as a per-user MSI that can be deployed silently through Intune or Group Policy and updated automatically via RingCentral’s update service. The software is available for free on get.nero.com, with downloads provided via trusted Windows package sources such as winget, always delivering the latest version, and supporting batch installation of multiple applications.
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